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E-Government and Public Libraries

By Froud, Rob

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Book Id: WPLBN0000695891
Format Type: PDF eBook
File Size: 931.42 KB.
Reproduction Date: 2004
Full Text

Title: E-Government and Public Libraries  
Author: Froud, Rob
Volume:
Language: English
Subject: Library science, Professional report., Libraries
Collections: Public Libraries International Network Collection
Historic
Publication Date:
Publisher: Public Libraries International Network

Description
Professional Publication

Excerpt
Executive Summary: This report has been written to affect the interest of public library managers regarding the possibilities of e-government for libraries, and designed to help them become involved in the e-agenda of their local authorities and/or national government. It examines a number of common strategies among leaders in e-government service provision. These strategies include access; linking communities online; transactions; content; and learning and development. Practical issues that must be addressed are leadership; change management; partnerships; organisational structures and skills; customer care; data protection, security, privacy and ethics; resources; and management information. One of the biggest changes libraries need to make is for them to see themselves as supporters of their city?s agenda. No longer can libraries simply exist as a good thing. They need to be seen as an integral part of local government, providing access to government information, and the means by which all people can access information and conduct transactions. The role of public libraries is changing. The need for public libraries to reinvent themselves is becoming increasingly urgent as the digital age fundamentally changes the way people use and access information.

Table of Contents
Table of contents Executive summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 What is e-government? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Strategic issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Linking communities ? online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Learning and development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Practical issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Change management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Organisational structure & skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Data protection, security, privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Privacy and access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 About Australia's privacy laws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 About Germany's privacy and security laws . . . . . . . . . . . . . . . . . . . . . . . . . 34 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Management information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Action plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Case studies ? Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Brisbane City Council Library Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Canberra ? Australian Capital Territory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Vicnet, Victoria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

 

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